:root{
  --bg:#f4f7fb;--surface:#fff;--surface-soft:#f8fafc;--text:#172033;--muted:#657188;--line:#dfe5ee;
  --primary:#335cff;--primary-dark:#2447d9;--primary-soft:#edf1ff;--success:#138a5b;--warning:#b97200;--danger:#c43d4f;
  --shadow:0 18px 50px rgba(28,42,69,.08);--radius-lg:22px;--radius-md:14px;--radius-sm:10px;
}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;min-height:100vh;background:radial-gradient(circle at 12% 6%,rgba(51,92,255,.08),transparent 26rem),var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;line-height:1.5}button,input,select,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}.app-shell{width:min(1220px,calc(100% - 40px));margin:auto}.topbar{min-height:82px;display:flex;align-items:center;justify-content:space-between;gap:24px;border-bottom:1px solid rgba(197,206,219,.75)}.brand{display:inline-flex;align-items:center;gap:12px;color:var(--text);text-decoration:none}.brand-mark{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:linear-gradient(135deg,var(--primary),#6e83ff);color:white;font-weight:800;box-shadow:0 10px 24px rgba(51,92,255,.25)}.brand strong,.brand small{display:block}.brand strong{font-size:16px}.brand small{font-size:12px;color:var(--muted);margin-top:1px}.top-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;justify-content:flex-end}.nav-link{color:#4a576f;text-decoration:none;font-size:12px;font-weight:700;padding:8px 10px;border-radius:9px}.nav-link:hover,.nav-link.active{color:var(--primary);background:var(--primary-soft)}.server-status{display:flex;align-items:center;gap:8px;border:1px solid var(--line);background:rgba(255,255,255,.72);border-radius:999px;padding:8px 12px;color:var(--muted);font-size:12px;font-weight:650}.status-dot{width:8px;height:8px;border-radius:50%;background:#a5adba;box-shadow:0 0 0 4px rgba(165,173,186,.14)}.server-status.online{color:var(--success);border-color:#cde7da;background:#e9f8f1}.server-status.online .status-dot{background:var(--success);box-shadow:0 0 0 4px rgba(19,138,91,.14)}.server-status.offline{color:var(--danger);background:#fff3f4;border-color:#f0cdd2}.server-status.offline .status-dot{background:var(--danger)}
.hero{padding:64px 0 42px;display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.72fr);gap:52px;align-items:end}.eyebrow{display:inline-block;color:var(--primary);font-size:11px;font-weight:800;letter-spacing:.13em}.eyebrow.light{color:#a9b8ff}.hero h1,.dashboard-title h1{max-width:760px;margin:12px 0 16px;font-size:clamp(38px,5vw,64px);line-height:1.02;letter-spacing:-.045em}.hero p{max-width:760px;margin:0;color:var(--muted);font-size:17px}.tech-pills{display:flex;flex-wrap:wrap;gap:8px;margin-top:24px}.tech-pills span{padding:7px 10px;border:1px solid var(--line);background:rgba(255,255,255,.76);border-radius:8px;color:#455169;font-size:12px;font-weight:650}.flow-card{padding:24px;border-radius:var(--radius-lg);background:#1b2540;color:#fff;box-shadow:var(--shadow)}.flow-card ol{list-style:none;padding:0;margin:18px 0 0;display:grid;gap:14px}.flow-card li{display:flex;align-items:center;gap:11px;color:#dbe1f1;font-size:13px}.flow-card li b{width:25px;height:25px;display:grid;place-items:center;border-radius:8px;background:rgba(255,255,255,.1);color:#bec9ff;font-size:11px}.customer-grid{display:grid;grid-template-columns:minmax(0,1.72fr) minmax(315px,.8fr);gap:24px;align-items:start;padding-bottom:60px}.panel{background:var(--surface);border:1px solid rgba(216,224,235,.95);box-shadow:var(--shadow);border-radius:var(--radius-lg)}.form-panel{padding:34px}.panel-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:28px}.panel-heading.compact{margin-bottom:20px}.panel-heading h2,.panel-heading h3{margin:5px 0 0;letter-spacing:-.03em}.panel-heading h2{font-size:27px}.panel-heading h3{font-size:20px}.required-note{color:var(--muted);font-size:11px}.required-note b,.field b{color:var(--danger)}.sample-box{margin-bottom:28px;padding:18px;border-radius:var(--radius-md);background:var(--surface-soft);border:1px solid #e7ebf1}.sample-box>span{display:block;margin-bottom:10px;color:var(--muted);font-size:11px;font-weight:750;text-transform:uppercase;letter-spacing:.08em}.sample-buttons{display:flex;flex-wrap:wrap;gap:8px}.sample-buttons button{cursor:pointer;border:1px solid var(--line);background:#fff;color:#3e4a60;border-radius:9px;padding:8px 11px;font-size:12px;font-weight:650;transition:.15s}.sample-buttons button:hover{color:var(--primary);border-color:#b8c5ff;transform:translateY(-1px)}form{display:grid;gap:19px}.form-grid.two-columns{display:grid;grid-template-columns:1fr 1fr;gap:16px}.field{display:grid;gap:7px}.field>span{font-size:13px;font-weight:700;color:#364157}.field input,.field select,.field textarea,.filters input,.filters select,.inline-form input,.inline-form textarea,.resolve-section textarea{width:100%;border:1px solid #d8dfe9;background:#fff;color:var(--text);border-radius:11px;padding:12px 13px;outline:none;transition:.14s}.field input,.field select{min-height:46px}.field textarea{resize:vertical;min-height:145px}.field input:focus,.field select:focus,.field textarea:focus,.filters input:focus,.filters select:focus,.inline-form input:focus,.inline-form textarea:focus,.resolve-section textarea:focus{border-color:#8ea2ff;box-shadow:0 0 0 4px rgba(51,92,255,.09)}.field input.invalid,.field textarea.invalid{border-color:#e6aab3;background:#fffafb}.field-footer{display:flex;justify-content:space-between;gap:12px;color:var(--muted);font-size:11px}.field-error{color:var(--danger);font-size:11px;min-height:0}.action-row{display:flex;gap:10px;justify-content:flex-end}.primary-btn,.secondary-btn,.primary-link{min-height:46px;border-radius:11px;font-weight:750;text-decoration:none}.primary-btn,.secondary-btn{cursor:pointer;padding:11px 17px}.primary-btn{border:0;background:var(--primary);color:#fff;box-shadow:0 10px 22px rgba(51,92,255,.2)}.primary-btn:hover:not(:disabled){background:var(--primary-dark);transform:translateY(-1px)}.secondary-btn{border:1px solid var(--line);background:#fff;color:#334059}.secondary-btn:hover:not(:disabled){border-color:#b6c3ff;color:var(--primary)}.full{width:100%}.primary-link{display:inline-flex;align-items:center;justify-content:center;color:var(--primary)}.button-link{background:var(--primary);color:white;padding:11px 16px}.button-spinner{display:none}.loading{opacity:.65;cursor:wait}.form-alert{padding:12px 14px;border:1px solid #f0cdd2;border-radius:10px;background:#fff4f5;color:#9f3141;font-size:12px}.right-stack{display:grid;gap:18px}.analysis-panel{padding:24px}.analysis-state{border-radius:999px;background:#f1f4f9;color:var(--muted);padding:6px 9px;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.06em}.analysis-state.ready{color:var(--success);background:#e9f8f1}.empty-analysis{text-align:center;padding:28px 12px 18px}.spark{width:46px;height:46px;margin:0 auto 12px;display:grid;place-items:center;border-radius:14px;background:var(--primary-soft);color:var(--primary);font-size:22px}.empty-analysis h3{margin:0 0 6px}.empty-analysis p{margin:0;color:var(--muted);font-size:12px}.result-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.metric-card{padding:14px;border-radius:12px;background:var(--surface-soft);border:1px solid #e7ebf1}.metric-card span,.metric-card small{display:block;color:var(--muted);font-size:10px}.metric-card strong{display:block;font-size:18px;margin:3px 0}.reason-box{margin-top:12px;padding:14px;border-radius:12px;background:#fffaf0;border:1px solid #f1dfbc}.reason-box>span{font-size:11px;font-weight:800;color:#7a581d}.reason-box ul{margin:7px 0 0;padding-left:18px;color:#6e5a36;font-size:11px}.subheading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:18px 0 10px}.subheading>span{font-size:12px;font-weight:800}.subheading small{font-size:10px;color:var(--muted)}.suggestions{margin-top:16px}.suggestion-card{padding:13px;border:1px solid #e4e9f0;border-radius:12px;margin-top:8px}.suggestion-head{display:flex;gap:9px}.suggestion-head>span{width:24px;height:24px;border-radius:8px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-size:10px;font-weight:800}.suggestion-head strong,.suggestion-head small{display:block}.suggestion-head strong{font-size:12px}.suggestion-head small{font-size:9px;color:var(--muted);margin-top:1px}.suggestion-card p{margin:8px 0 0;color:#56627a;font-size:11px}.mini-card{padding:22px}.mini-card h3{margin:7px 0 6px}.mini-card p{margin:0 0 6px;color:var(--muted);font-size:12px}footer{padding:25px 0 38px;display:flex;justify-content:space-between;gap:16px;border-top:1px solid rgba(197,206,219,.75);color:var(--muted);font-size:11px}.modal-backdrop{position:fixed;inset:0;background:rgba(14,20,35,.55);display:grid;place-items:center;padding:20px;z-index:50}.modal-backdrop[hidden]{display:none}.success-modal{width:min(560px,100%);background:#fff;border-radius:24px;padding:32px;box-shadow:0 30px 90px rgba(0,0,0,.22)}.success-check{width:50px;height:50px;display:grid;place-items:center;border-radius:50%;background:#e9f8f1;color:var(--success);font-weight:900;font-size:23px;margin-bottom:14px}.success-modal h2{font-size:29px;margin:7px 0}.success-modal>p{color:var(--muted);font-size:13px}.ticket-receipt{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:20px 0}.ticket-receipt>div{padding:13px;background:var(--surface-soft);border:1px solid #e7ebf1;border-radius:11px}.ticket-receipt span,.ticket-receipt strong{display:block}.ticket-receipt span{color:var(--muted);font-size:10px}.ticket-receipt strong{font-size:13px;margin-top:3px}.modal-actions{display:flex;justify-content:flex-end;gap:10px;flex-wrap:wrap}
/* Dashboard */
.dashboard-main{padding-bottom:60px}.dashboard-title{padding:50px 0 28px;display:flex;align-items:end;justify-content:space-between;gap:28px}.dashboard-title h1{font-size:clamp(34px,4.4vw,55px);margin-bottom:10px}.dashboard-title p{margin:0;color:var(--muted)}.dashboard-actions{display:flex;gap:9px}.kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:18px}.kpi{padding:18px;border-radius:16px;background:#fff;border:1px solid var(--line);box-shadow:0 10px 28px rgba(28,42,69,.05)}.kpi span,.kpi small{display:block}.kpi span{font-size:10px;color:var(--muted);font-weight:750;text-transform:uppercase;letter-spacing:.06em}.kpi strong{display:block;font-size:29px;letter-spacing:-.03em;margin:3px 0}.kpi small{color:#8a94a7;font-size:10px}.chart-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-bottom:18px}.chart-panel{padding:22px;min-height:290px}.chart-panel canvas{max-height:205px}.chart-panel.wide{grid-column:1/-1;min-height:260px}.chart-panel.wide canvas{max-height:155px}.ticket-panel{overflow:hidden}.ticket-toolbar{padding:24px;display:flex;justify-content:space-between;align-items:end;gap:20px;border-bottom:1px solid var(--line)}.ticket-toolbar h2{margin:4px 0 0}.filters{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}.filters input,.filters select{width:auto;min-height:40px;padding:8px 10px;font-size:11px}.filters input{min-width:185px}.table-wrap{overflow:auto}.ticket-panel table{width:100%;border-collapse:collapse;min-width:900px}.ticket-panel th,.ticket-panel td{padding:13px 16px;border-bottom:1px solid #edf0f4;text-align:left;font-size:11px;vertical-align:middle}.ticket-panel th{color:#718097;background:#fafbfd;font-size:9px;text-transform:uppercase;letter-spacing:.08em}.ticket-panel tbody tr{cursor:pointer}.ticket-panel tbody tr:hover{background:#f8faff}.ticket-panel td strong,.ticket-panel td small{display:block}.ticket-panel td small{color:var(--muted);margin-top:2px}.badge{display:inline-flex!important;width:max-content;padding:5px 8px;border-radius:999px;background:#f0f3f8;color:#4d5a70;font-size:9px!important;font-weight:800}.priority-critical{background:#fff0f2;color:#b73144}.priority-high{background:#fff5e8;color:#9a5a00}.priority-medium{background:#eef3ff;color:#3153c6}.priority-low{background:#eef8f1;color:#287b50}.status-open{background:#eef3ff;color:#3153c6}.status-in-progress{background:#fff5e8;color:#9a5a00}.status-waiting{background:#f4efff;color:#6b4f9d}.status-resolved,.status-closed{background:#eaf8f1;color:#20764b}.table-empty{padding:35px;text-align:center;color:var(--muted);font-size:12px}.drawer-backdrop{position:fixed;inset:0;background:rgba(15,20,30,.36);z-index:60}.drawer-backdrop[hidden],.ticket-drawer[hidden]{display:none}.ticket-drawer{position:fixed;top:0;right:0;width:min(520px,100%);height:100vh;background:#fff;z-index:70;box-shadow:-20px 0 60px rgba(17,26,44,.18);transform:translateX(100%);transition:transform .18s ease;display:flex;flex-direction:column}.ticket-drawer.open{transform:translateX(0)}.drawer-header{padding:22px 24px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.drawer-header h2{margin:4px 0 0;font-size:20px}.icon-btn{width:36px;height:36px;border-radius:10px;border:1px solid var(--line);background:#fff;cursor:pointer;font-size:22px;color:#536076}.drawer-body{padding:22px 24px 50px;overflow:auto}.ticket-title-block h3{font-size:23px;margin:0 0 7px;letter-spacing:-.03em}.ticket-title-block p{margin:0;color:#59667c;font-size:12px}.badge-row{display:flex;gap:7px;flex-wrap:wrap;margin-top:12px}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:20px 0}.detail-grid>div{padding:12px;border-radius:11px;background:var(--surface-soft);border:1px solid #e7ebf1}.detail-grid span,.detail-grid strong{display:block}.detail-grid span{color:var(--muted);font-size:9px;text-transform:uppercase;letter-spacing:.06em}.detail-grid strong{font-size:11px;margin-top:4px}.drawer-section{padding:20px 0;border-top:1px solid #edf0f4}.drawer-section .form-grid{margin-bottom:10px}.notes-list,.similar-list{display:grid;gap:8px}.note,.similar{padding:12px;border:1px solid #e5eaf1;border-radius:11px;background:#fff}.note>div,.similar>div{display:flex;justify-content:space-between;gap:12px}.note strong,.similar strong{font-size:11px}.note small,.similar small{font-size:9px;color:var(--muted)}.note p,.similar p{margin:6px 0 0;color:#5a667b;font-size:10px}.inline-form{display:grid;gap:8px;margin-top:10px}.inline-form input,.inline-form textarea,.resolve-section textarea{font-size:11px;resize:vertical}.muted{color:var(--muted);font-size:11px}.resolve-section{padding-bottom:0}
@media(max-width:980px){.hero,.customer-grid{grid-template-columns:1fr}.hero{gap:24px}.kpi-grid{grid-template-columns:repeat(2,1fr)}.chart-grid{grid-template-columns:1fr}.chart-panel.wide{grid-column:auto}.dashboard-title,.ticket-toolbar{align-items:flex-start;flex-direction:column}.filters{justify-content:flex-start}.topbar{align-items:flex-start;padding:18px 0}.top-actions{justify-content:flex-start}.server-status{display:none}}
@media(max-width:640px){.app-shell{width:min(100% - 24px,1220px)}.topbar{flex-direction:column}.hero{padding-top:40px}.hero h1{font-size:39px}.form-panel{padding:22px}.form-grid.two-columns,.result-grid,.detail-grid,.ticket-receipt{grid-template-columns:1fr}.action-row,.modal-actions{flex-direction:column}.action-row button,.modal-actions>*{width:100%}.kpi-grid{grid-template-columns:1fr 1fr}.ticket-toolbar{padding:18px}.filters{width:100%}.filters input,.filters select{width:100%}.dashboard-actions{width:100%}.dashboard-actions>*{flex:1}footer{flex-direction:column}.success-modal{padding:24px}}

/* Personalised requester chat in AI triage */
.triage-chat{display:grid;gap:12px;margin-bottom:16px;padding-bottom:16px;border-bottom:1px solid #edf0f4}.chat-row{display:flex;gap:10px;align-items:flex-start}.chat-avatar{flex:0 0 auto;width:34px;height:34px;border-radius:11px;display:grid;place-items:center;font-size:10px;font-weight:900}.user-avatar{background:#edf1ff;color:var(--primary)}.bot-avatar{background:#1b2540;color:#fff}.chat-bubble{min-width:0;flex:1;padding:12px 13px;border-radius:13px}.user-bubble{background:#f5f7fb;border:1px solid #e4e9f0}.bot-bubble{background:#eef3ff;border:1px solid #dbe3ff}.chat-meta{display:flex;align-items:baseline;justify-content:space-between;gap:10px}.chat-meta strong{font-size:11px}.chat-meta small{font-size:9px;color:var(--muted);overflow-wrap:anywhere}.chat-bubble p{margin:6px 0 0;color:#536076;font-size:11px;line-height:1.55}.requester-name{color:#364157!important;font-weight:700!important}

/* Live dashboard sync state */
.sync-status {
  display: inline-flex;
  align-items: center;
  min-height: 38px;
  padding: 0 12px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.72);
  color: var(--muted);
  font-size: 12px;
  font-weight: 700;
  white-space: nowrap;
}
.sync-status[data-state="ok"] { color: var(--success); border-color: #cde7da; background: var(--success-soft); }
.sync-status[data-state="loading"] { color: var(--primary); border-color: #cfd8ff; background: var(--primary-soft); }
.sync-status[data-state="error"] { color: var(--danger); border-color: #f0cdd2; background: #fff3f4; }


/* GitHub Pages recruiter demo */
.demo-transparency{
  margin:0 0 52px;
  padding:28px;
  display:flex;
  justify-content:space-between;
  gap:28px;
  align-items:center;
}
.demo-transparency h2{margin:6px 0 10px;font-size:26px;letter-spacing:-.03em}
.demo-transparency p{margin:6px 0;color:var(--muted);font-size:12px;max-width:840px}
.demo-transparency .demo-note{padding:10px 12px;border-radius:10px;background:var(--primary-soft);color:#425274;border:1px solid #dce4ff}
.demo-links{display:flex;gap:9px;flex-wrap:wrap;justify-content:flex-end;min-width:260px}
.demo-anchor{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}
.dashboard-demo-note{margin-bottom:18px}
@media(max-width:820px){
  .demo-transparency{align-items:flex-start;flex-direction:column}
  .demo-links{justify-content:flex-start;min-width:0;width:100%}
}
@media(max-width:640px){
  .demo-links>*{width:100%}
}