Describe the problem. Let the copilot triage it.
Explore the customer support workflow instantly in your browser. The complete repository contains the real Python/FastAPI backend, PostgreSQL-ready persistence, scikit-learn classifier, knowledge retrieval, tests and Docker setup.
- 1 Describe the issue
- 2 Demo triage predicts category
- 3 Rules estimate priority
- 4 Knowledge guidance is retrieved
- 5 Create and manage the ticket
Report IT Problem
Instant browser demo + full engineering implementation
GitHub Pages demo: JavaScript simulation with curated support examples and browser localStorage. It is designed for fast, zero-login recruiter exploration.
Repository backend: Python/FastAPI, SQLAlchemy, PostgreSQL-ready persistence, scikit-learn TF-IDF + Logistic Regression classification, TF-IDF knowledge retrieval, technician workflows, analytics, Docker Compose and automated tests.
The public GitHub Pages site does not pretend to be a hosted FastAPI/PostgreSQL service. The full server-side implementation is available in the repository and can be run locally.